Refund Policy

At Strategic Masters, we strive to provide the best possible experience for all of our members. Our refund policy is designed to ensure that your gaming journey with us is smooth, enjoyable, and fair. Please read the following policy carefully to understand our terms and conditions. 1. Membership Refunds If you decide to cancel your membership within 14 days of purchase and have not accessed any exclusive content, events, or benefits, you are eligible for a full refund. Once you have accessed these features, your membership is considered non-refundable. This includes access to premium content, game discounts, or any paid events. 2. Game or Product Refunds Refunds for games or digital products purchased through Strategic Masters are subject to the policies of the individual game or publisher. Generally, if a product is faulty or does not work as intended, we will work with the developer to resolve the issue. If you are dissatisfied with a digital game purchase, please contact customer support within 7 days of the purchase date for assistance. 3. Event or Tournament Refunds For events or tournaments hosted by Strategic Masters, you may receive a full refund if you cancel your participation at least 7 days before the event start date. Cancellations made after this period will not be refunded. In cases of unforeseen circumstances such as health emergencies or technical issues, please contact our support team to discuss possible alternatives. 4. Refund Process To request a refund, please submit a support ticket through our website or contact our customer service team via email. Be sure to include your membership or purchase details, and a brief explanation of the issue. Refunds will be processed within 7-10 business days, depending on your payment method.